Rely Medical Supply, a subsidiary of ActivStyle, specializes in the discreet home delivery of medical supplies. We are seeking a self-motivated Inside Sales Representative in our NE Minneapolis call center. This will entail working in a high volume, fast-paced, metrics driven call center environment. Our representatives are responsible for working in a high volume, fast-paced, metrics based call center environment, promoting our products and ensuring customer satisfaction. Scheduled work hours are Monday through Friday 8:30 a.m. to 5:00 p.m.
- Manage and account for new customer leads via inbound and outbound calls in our high-volume call center
- Professionally articulate basic knowledge regarding products, pricing, shipping, and other information as needed
- Promote products offered
- Provide exceptional customer service in all interactions and continued follow up with customers
- Accurately document customer interactions and appropriately follow all processes and procedures
- Ensure accuracy of scheduled delivery of order by populating accurate information into the system
- Effectively manage and resolve UPS and Fulfillment issues including delivery inquiries, mis-ships, returns, etc.
- Take responsibility and act in accordance with ActivStyle’s policies to protect Protected Health Information (PHI) and other assets from unauthorized access, disclosure, modification, destruction or interference
- Report potential Fraud, Waste and Abuse (FWA) events, potential privacy or security events and any other security risks to the organization to management and/or compliance
- Live the core values of the organization through all interactions, both internal and external
- Maintain a safe work environment and report any potential safety hazards and/or injuries that may occur to the appropriate party
- Other duties as assigned
- High School Diploma or GED required
- Previous customer service / inside sales experience required
- Spanish speaking skills a plus
Our Mission as a company is to have a positive impact on the lives of our fellow employees and the valued customers we all serve. We do this through our core values: Customer Focus, Sense of Urgency, Teamwork, Uncompromising integrity and Respect.
Some of our great benefits:
- 401K plus match
- Paid time off
- Paid holiday
- Life insurance
- Short-term disability
- Long-term disability
- Free parking
- On the bus line
- Discount on MetroPass
ActivStyle, Inc. is an equal opportunity employer. ActivStyle, Inc. will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.