Have questions about shopping our site? Here you will find answers to the most commonly asked questions from our customers. If you don't see what you are looking for, just call us at 888-529-2308. Our office hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. Central Standard Time.
Both styles offer dependable solutions for dealing with incontinence. Fitted briefs have tabs on either side, which are typically preferred when there is a caregiver assisting with putting these on and removing them or if a user has difficulty bending to put on pull-ons. Pull-ons are usually preferred by users who manage their incontinence unassisted and have independent mobility.
A booster pad is a non-waterproof flow through insert, made to be added to a disposable undergarment to increase the absorbancy without blocking the flow of liquid into the undergarment. It's a "boost" of absorbancy. A liner is a waterproof backed large pad worn in a regular underwear, for those who do not have a need for a disposable undergarment but still need protection from moderate to heavy incontinence.
Liners will provide very good protection for moderate to heavy urinary incontinence, and are a very good option for users dealing with bowel incontinence. Liners will not have the same security as a full sided disposable undergarment, but if that's not needed, liners would be the appropriate choice.
A super-absorbent undergarment, brief or pull-on, is the first step to effective overnight protection. Booster pads are a great option for overnight protection. For additional coverage, consider a washable or disposable underpad to protect your mattress and linens.
You can make payments with a variety of major credit cards. Currently, we accept credit card payments using American Express, Discover, VISA and MasterCard. We also accept payments in PayPal and money orders.
We accept money order payments by mail as long as your money order is denominated in US dollars. To pay by money order, please call us at 888-529-2308 (Monday - Friday, 8:00 a.m. - 5:00 p.m. CST) and talk to a Product Expert to place your order. Customers paying by money order must include their order number in the reference section.
No. We only accept payments using American Express, Discover, VISA, MasterCard and PayPal. You may check with your insurance company to determine whether they provide coverage. If you are covered, you will be responsible for submitting your receipt and requesting reimbursement from the insurance company. We do not file directly with insurance, Medicaid or Medicare.
Our shipping charges are based on the total dollar amount of your order. Please consult our Shipping Policy for more information.
We are committed to getting your order to you as quickly as possible. All orders will be processed quickly and shipped in a discreet brown box to you by UPS Standard (2 to 5 business days) anywhere in the United States.
Currently, we do not ship on the weekend.
We always ship products in plain brown cardboard boxes.
Become a VIP with the Rely VIP Autoship Program. It makes ordering easy, while saving you money. Participation is this program will get you a 5% discount off your order. You select the time frames and quantities and we will make sure it gets sent to you on time. You can pause, cancel or change your autoship order any time prior to the ship date. There is no charge to get set up with autoship and we will never charge a membership fee.
Your satisfaction is our top priority. Please see our Return Policy for complete details.
We ship all orders via UPS Standard to provide you with the most efficient delivery service available.
No. There is no need to be present at the time of delivery, and no signature is required.
Our friendly Product Experts are available Monday through Friday, 8:00 a.m. to 5:00 p.m. Central Standard time, by calling888-529-2308. Please consult our Contact Us page for more information.
To maintain this high level of security, never share your password and remember to log out of your account and exit your browser if on a shared computer.
No. We we not have a printed catalog.
No. We only sell products via this website. We do not have a physical retail store.
Rely Medical Supply, Inc.
1705 Broadway St NE
Minneapolis, MN 55413
Phone: (888) 529-2308 / FAX: (888) 838-0403
Monday - Friday: 8:00 a.m. - 5:00 p.m. Central Standard Time
Closed weekends and holidays.